Cambodia Now: Tue 20-Aug-2019 1:19 AM
  • Countryside/Cambodia Beach
  • Preah Vihear/Borkor Mount
  • Busra Water Fall/Kirirom
  • Phnom Penh City
  • Floating Village on Tonle Sap
  • Bird Sanctuary, Prek Tol
  • Thansur Bokor Highland Resort
  • SihanoukVille View
  • Water Front of Royal Palace
  • Koh Kong, 4 Rivers Floating Lodge
  • Angkor Wat - Cambodia
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TERMS AND CONDITIONS

Accommodation

In the event the accommodation booked or requested is not available; every effort will be made for an alternative in another accommodation of similar standard. (In case of the above hotel is not available, a similar one will be replaced).

  • Special request: If there are any requests regarding special meals, dietary requirements, adjoining room and so on, please inform the company when booking. Such requests are subject to confirmation and availability.
  • Note: We accommodate 2 people at the same sex in twin sharing room and especially if their ages are not much different. We accommodate couple in double sharing room. If a single person joins the trip and there is nobody to share the room with, it is compulsory that she/he has to stay in single room, and then she/he has to pay for single room supplement.


Cancellation & Amendment

Cancellation Condition Charged/Person
20 days prior to departure date -No Charge
15-20 days prior to departure date -15 %
08-14 days prior to departure  -50 %
03-07 days prior to departure -75 %
02 days or less prior to departure -100%

 Amendment

For each amendment made after a booking has been confirmed, an amendment fee of US$ 10 per person will be charged. An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.



Complaint/Claims/Refund

  • Complaints: Any complaint/claims must be made in writing within 2 weeks after services have been rendered.
  • Claims: No responsibility is accepted in respect of any complaint/claim which is not so made.
  • Refund: Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the tour arrangement can’t be confirmed. The Company will endeavor to notify passenger at least 2 weeks before departure and a refund to payment of tour fare will be made if the tour is cancelled. The Cambodia Angkor Travel shall not be liable for any further responsibilities.


Extension

Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight. When extension of stay /deviation cannot be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger. Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided. The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-refundable & non-redoubtable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused & extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.



Payment

Bank Transfer USD cash payment, please remit through. Please kindly note that 2% bank fee is applies and below is our bank detail:  

ACLEDA Bank Plc. Head Office, Phnom Penh, Cambodia.
Beneficiary Customer:  Nou Tat/Mr. (Managing Director)
Account No                      :  01000-13-59856-16
SWIFT CODE                  :  ACLBKHPP
CHIPS UID                      :  415637
Note: The payment made by bank transfer is required to add 20USD/transaction on top of bill for bank commission fee in Cambodia.



Reservation & Booking

  • Reservation Tour: The booking should be made prior 15 days of tour departure.
  • Deposit on Tour  : The 50% of deposit or full payment of tour fare per person is required upon booking in order to guarantee your booking. (The rest of your payment will be paid upon arrival time). Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.


Responsibility

Cambodia Angkor Travel and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting for improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documentation is the sole responsibility for the passenger. The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force major, the Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of The Company. The Company will recommend alternative tour, preferably to the same destination or other destinations. Should passenger decide not to accept the alternatives, all monies paid shall be refunded in full by The Company without further obligations. The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company or authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company reserves the right to take photographs & films for passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.



Tour Guide

Cambodia Angkor Travel employed more than 20 tour guides, all whom are officially licensed. They speak multi-lingual languages including (English, French, German, Spanish, Japanese, Chinese, Thai, Korean, Russian…etc). Excellent knowledge of Cambodia's cultures, arts and history and great care are of their value. They say "Clients are their King". This simple word reflects their philosophy of putting clients first.



Tour Policy

  • Tour Group: For group tour of full paying 15 Pax and above, one (01) tour leader is given full complimentary on double sharing basis.
  • Discount & Child Fare Policy:
    1/. Infant of 2 years old and below sharing same room with parents charge 10%
    2/. Child of under 12 years old and sharing same room with parents charge 65%
    3/.Child of less than 12 years old and sharing same room with parents with extra bed is charged for 70% Child above 12 years old is charged as adult price.


Travel Documentation

  • Travel insurance: We strongly recommend that you take out a holiday insurance policy. Please ask your nearby travel agent, or speak to your own insurance broker for any assistance of travel insurance. Please kindly check our Country Fact File and FAQs for further information.
  • Travel Document: Passengers must possess a valid passport and are responsible for obtaining necessary visa etc., prior to departure. Check with nearby travel agent for other countries' visa requirement and to obtain Tour Orders (vouchers) for the whole package tours. For Cambodian visa can be applied upon arrival.
Tourist Visa Validity Business Visa Validity
US$ 20 One Month US$ 25 One Month

 



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FOUNDATION

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Our profit from tour-packages contribute directly to the local charity school to support "The poor, homeless, street, disabled, victim, destitute and orphans" in our community (Chongkoasou, Siem Reap). And it also enables us to participate in improving their quality of education, lifestyle, hygienic, clean water, while expecting and promoting cultural traditions and Khmer values.                       As you know that, Cambodia is one of the poorest countries in the world and is still facing the current problems surrounding poverty.